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Electric Cooperatives Outperform IOUs and
Munis on the American Consumer Satisfaction Index  Tweet

With an
average score of 82, eight and nine points higher than the
average score for investor-owned and municipal-owned utilities
respectively, cooperatives defy downtrend in consumer
satisfaction.

ARLINGTON, VA; April,
19, 2011 —– According to data released today by the
American Consumer Satisfaction Index (ACSI), electric
cooperative consumer members are significantly more satisfied
with their co-op energy provider than consumers who receive
power from either investor-owned or municipal-owned
utilities.

In a year when consumer satisfaction overall dropped to a
two-year low, electric cooperatives received an average
satisfaction score of 82, eight points higher than the median
score for investor-owned utilities (74) and nine points higher
than the median score for munis (73).

2011 is the first year the well-regarded ASCI included
cooperative electric utilities as a separate category.
The survey included a random sampling of co-op consumer
members from across the country.

The average score for electric cooperatives topped that of
FirstEnergy, the top-scoring investor-owned electric utility
(78), and matched the score of Salt River Project, the
top-scoring municipal (82).

"These scores validate the unique co-op business model,”
said NRECA CEO Glenn English.  "Owned by the people they
serve, cooperatives put affordable electric bills above
profits and dividends.  At heart, electric co-ops are
local consumer advocacy organizations."

The 723 Touchstone Energy Cooperatives scored higher than
any other utility sector with an ASCI score of 83.

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Touchstone Energy Cooperatives

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